Our Response to COVID-19

Our Response to COVID-19

November 2021

We are working around the clock to get your LIFEFORM® products to you as quickly and as safely as possible. COVID 19 supply chain shortages have caused global delays, which means we are currently experiencing 8-10 weeks lead times.

Shipping information 

We use UPS for our deliveries within the contiguous U.S. and Canada. Please see the UPS website for the latest shipping information.

Shopping internationally: Please see the UPS International website for more information. Please note the 30 Day Money Back Guarantee is valid for Contiguous USA and Canadian Provinces only.

Shipment delays during COVID-19 - November 2020

As the world continues to take the necessary precautions to combat the global pandemic, we’ve begun to see the impacts these have been making on shipping orders to customers. 

We want you to know we’re working around the clock to get your LIFEFORM® products to you as quickly and as safely as possible. COVID 19 supply chain shortages have caused global delays, which means your chair may not ship on the date we had planned. Rest assured you will have your new customized ergonomic chair as soon as possible.

Please note: If you’re thinking of buying a LIFEFORM® Chair as that perfect Christmas present for someone special, we recommend you order early so you’re not disappointed. Please complete your order before November 13 to make sure it gets to you in time for Christmas morning.

Looking for more information? 

We use UPS for our deliveries within the contiguous U.S. and Canada. Please see the UPS website for the latest shipping information.

Shopping internationally: Please see the UPS International website for more information.

 

A Note From the LIFEFORM Team

March 31st, 2020

To our LIFEFORM® family,

We’ve been thinking a lot about you lately — our customers, our employees, and our greater communities. Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation.

 We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.

  • We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
  • Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment.
  • Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety.

We are equally committed to taking care of our employees.

  • We are providing emergency paid time off to enable team members who are not feeling well to stay home without losing pay.
  • We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
  • We have consulted a medical expert in epidemiology and infectious disease to ensure we are taking all necessary steps to protect the safety and well-being of our people.
  • We are providing resources to help employees modify how they work, including flex scheduling for caregivers and remote work wherever possible.
  • We have created forums to keep employees connected and up to date with information to help them stay healthy.

While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve and hope that our websites and social channels can be a source of support, inspiration, and solutions for you — because sometimes we all need a break from the news.

Thank you for being a part of the LIFEFORM® family,