Customized Ordering Options

YES, we will customize!  If you are looking for more customizable options than you see online, give us a call at 800.661.8568 or 403.720.3966 and we’ll assist you personally at the LIFEFORM® showroom, by  video call or by phone.  We can also direct you to a Dealer in your area who can help you in person.

The benefits of visiting our Showroom or our Dealer Locations are that you’ll be serviced by Product Experts who can fit you to the product best for you.  They will demonstrate product features and benefits, show you fabric and leather swatches that you can touch and feel and help you design a product that is truly made just for you!

International or Canadian Territories Shipping

We will ship anywhere UPS/FedEx/DHL deliver!  Please contact us at 800.661.8568 or 403.720.3966 for a customized freight quote.  We’re sorry but the 30 Day Money Back Guarantee is valid for sales to Canadian Provinces only.

Methods of Payment

All orders placed through our website can be paid for by most major credit cards and PayPal.  Financing is available through Affirm.  We will charge your card when you hit “Submit” during the checkout process.  Thus, if you place an order and need to cancel it, please see our Return Policy.

General Lead Times

Lead times can vary due to fluctuation in production capacity.  It is always best to confirm lead times with Customer Service.  

LIFEFORM strives to produce all chairs expeditiously, and generally when the material is in stock, we can produce most orders within two to four weeks.   Quick Ship products are shipped within 5 days from order.

Cancellation and Modification of Orders

Should there be a need to modify an existing order, it is crucial to inform LIFEFORM as soon as possible. We will do everything we can to ensure that you are happy with your order, though there is no guarantee that we will be able to meet all change requests.  

In cases where the order includes personalized elements like Monograms or Custom Logos, and the requested changes are substantial (such as altering the model, type of upholstery, adding or removing features like Seat Size or Headrest), the following fees will apply if the chair has entered the production stage:

  • A fee of 25% of the purchase price for modifications to chairs made with Standard Fabrics.
  • A fee of 50% of the purchase price for modifications to chairs made with Upgrade Fabrics or Leathers.

Please note that if the order has already been dispatched at the time of the cancellation request, the conditions outlined in the Returns section of this document will apply.

Shipping/Freight Terms

LIFEFORM provides arrangement of shipping from our factory to the specified delivery address on the Order via small parcel delivery. Customers may incur additional charges if they choose to specify a freight carrier.  

Canadian Provinces

All orders will be shipped “best way”.  Regular orders are often shipped via UPS or FedEx Ground service.  Typical transit time is 3-7 business days from Calgary.

International and Canadian Territories

All orders will be shipped “best way”.  Carriers may include (but will not be limited to: UPS, FedEx and DHL).  Depending on the destination country, typical transit time is 5-10 business days from Calgary.

Conditions beyond the control of LIFEFORM, including weather, available facilities and traffic conditions, may affect the exact time of delivery. LIFEFORM shall not be responsible for specific carrier delivery date or time. Delivery date and time are at the discretion of the carrier within reasonable transit time.

Order Shipment Tracking

Once your order has been completed and is ready to ship, a carrier Tracking Number will be generated.  LIFEFORM® will send you a shipment confirmation email with tracking information to the email you provided during checkout.  A Tracking Number cannot be provided until the order is completed.

Delay/Force Majeure

LIFEFORM shall not be liable for failure to perform or for delay in performance due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority or of the customer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations, or due to any cause beyond its reasonable control.  If any such event occurs, LIFEFORM may extend delivery dates by a period of time necessary to overcome the effect of such delay, allocate available product or cancel any purchase order. 

International Shipping Restrictions

It is LIFEFORM's firm policy that products which are subject to Distribution Restrictions (Exclusivity Agreements or otherwise) within the United States, may not be resold and/or shipped into the United States from outside countries.  Doing so would contravene this Distribution Restriction.  Inquire with Customer Service or your Sales Representative for further information.


Freight Damage

All LIFEFORM products are well engineered, carefully inspected, and expertly loaded onto trucks at our factory.  LIFEFORM is not responsible for damage to goods that occur in transit or storage.  It is the customer and/or receiver's responsibility to examine the goods upon receipt and to notify first the freight carrier and then LIFEFORM of any damages, overages or shortages.  The delivering carrier will not accept responsibility for shortages or damages if signed “clear”.  Notification of concealed damage claims must be made to LIFEFORM within 5 days of delivery, along with digital pictures (if applicable).  All products and packaging must be available for inspection by the carrier or LIFEFORM.  LIFEFORM’s liability ceases after 5 business days and LIFEFORM will not be responsible for concealed damages if shipments are left unopened.  LIFEFORM is not responsible for the condition of a product that is stored or installed in an environment where environmental factors, including temperature, humidity or animal/insect infestations are not controlled.

Warranty or Repair/Service Requests

Items purchased through Store/Dealer

If you purchased your product through a retail store/dealer they should be able to help you with any service requests you may have.  Please attempt to contact them first as they may be able to help troubleshoot the problem with you or even provide parts or service in person.  Please note service costs may apply and would be at the store/dealer’s discretion.  If you experience any trouble getting assistance please contact LIFEFORM® Customer Service at 800.661.8568 or info@lifeformchairs.com.

Items purchased directly from LIFEFORM

If you purchased your product directly from LIFEFORM, we encourage you to reach out to our service department if you have questions or concerns regarding your chair.  Telephone 800.661.8568 or email service@lifeformchairs.com.

If you would like to make a warranty claim, please complete and submit our online form  https://lifeformchairs.com/warranty-claim-form/. Proof of purchase will be requested.

For full Warranty details please go to http://lifeformchairs.com/warranty/.

30 Day Return Policy

This policy is exclusively for online purchases made through the authorized LIFEFORM website, and is applicable only to customers residing in Canada.

Return Process:

  • For returns of orders delivered within the past 30 days, immediately reach out to Customer Service.
  • Upon contact, you'll receive a Return Merchandise Authorization (RMA).
  • The chair must be returned in its original condition, packaged by you, and shipped back within 30 days of receipt of the RMA.
  • Returns must include all original packaging and accessories.
  • Returns without an RMA or outside the 30-day return window will not be accepted.

Return Conditions:

  • Clearly mark the RMA# on the outside of the box along with your name and address.
  • Remove or obscure old shipping labels if reusing boxes.
  • LIFEFORM® coordinates return pick-up through a parcel carrier (e.g., FedEx/UPS).
  • Customers are responsible for making the package available for pick-up without leaving the product susceptible to theft or damage (i.e. unattended outside storage).
  • Shipping charges for returns from outside Canadian Provinces or contiguous USA (lower 48 States & DC) are the customer's responsibility.
  • Ensure all components, including packaging material and accessories, are returned. Incomplete returns will be rejected.

Fees and Refunds:

  • Original shipping fees are non-refundable.
  • A restocking fee applies to customized products (e.g., logos, monograms, unique materials or configurations). Check with Customer Service to confirm if your order is subject to this fee.
  • After LIFEFORM® receives and inspects the returned product, refunds are processed within approximately ten business days.
  • Refunds will cover the original purchase price, issued through the same payment method used for purchase.
  • Credit card refunds may take 1-2 billing cycles to appear.
  • A restocking fee will be charged for Customized items.  This includes items that are configured differently than is offered on the website.  Items may include, but are not limited to:  Monograms or Logos, Two-Tone or Quilted Inserts, Contrast Piping and/or Stitching, and Seat Sizes.  The restocking fee is as follows:
    • A fee of 25% of the purchase price for modifications to chairs made with Standard Fabrics.
    • A fee of 50% of the purchase price for modifications to chairs made with Upgrade Fabrics or Leathers.