YES, we will customize! If you are looking for more customizable options than you see online, give us a call at 800.661.8568 or 403.720.3966 and we’ll assist you personally at the LIFEFORM® showroom, by video call or by phone. We can also direct you to a Dealer in your area who can help you in person.
We will ship anywhere UPS/FedEx/DHL deliver! Please contact us at 800.661.8568 or 403.720.3966 for a customized freight quote. We’re sorry but the 30 Day Money Back Guarantee is valid for sales to Canadian Provinces only.
All orders placed through our website can be paid for by most major credit cards and PayPal. Financing is available through Affirm. We will charge your card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it, please see our Return Policy.
Lead times can vary due to fluctuation in production capacity. It is always best to confirm lead times with Customer Service.
LIFEFORM strives to produce all chairs expeditiously, and generally when the material is in stock, we can produce most orders within two to four weeks. Quick Ship products are shipped within 5 days from order.
Should there be a need to modify an existing order, it is crucial to inform LIFEFORM as soon as possible. We will do everything we can to ensure that you are happy with your order, though there is no guarantee that we will be able to meet all change requests.
In cases where the order includes personalized elements like Monograms or Custom Logos, and the requested changes are substantial (such as altering the model, type of upholstery, adding or removing features like Seat Size or Headrest), the following fees will apply if the chair has entered the production stage:
Please note that if the order has already been dispatched at the time of the cancellation request, the conditions outlined in the Returns section of this document will apply.
LIFEFORM provides arrangement of shipping from our factory to the specified delivery address on the Order via small parcel delivery. Customers may incur additional charges if they choose to specify a freight carrier.
All orders will be shipped “best way”. Regular orders are often shipped via UPS or FedEx Ground service. Typical transit time is 3-7 business days from Calgary.
International and Canadian Territories
All orders will be shipped “best way”. Carriers may include (but will not be limited to: UPS, FedEx and DHL). Depending on the destination country, typical transit time is 5-10 business days from Calgary.
Conditions beyond the control of LIFEFORM, including weather, available facilities and traffic conditions, may affect the exact time of delivery. LIFEFORM shall not be responsible for specific carrier delivery date or time. Delivery date and time are at the discretion of the carrier within reasonable transit time.
Once your order has been completed and is ready to ship, a carrier Tracking Number will be generated. LIFEFORM® will send you a shipment confirmation email with tracking information to the email you provided during checkout. A Tracking Number cannot be provided until the order is completed.
LIFEFORM shall not be liable for failure to perform or for delay in performance due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority or of the customer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations, or due to any cause beyond its reasonable control. If any such event occurs, LIFEFORM may extend delivery dates by a period of time necessary to overcome the effect of such delay, allocate available product or cancel any purchase order.
It is LIFEFORM's firm policy that products which are subject to Distribution Restrictions (Exclusivity Agreements or otherwise) within the United States, may not be resold and/or shipped into the United States from outside countries. Doing so would contravene this Distribution Restriction. Inquire with Customer Service or your Sales Representative for further information.
All LIFEFORM products are well engineered, carefully inspected, and expertly loaded onto trucks at our factory. LIFEFORM is not responsible for damage to goods that occur in transit or storage. It is the customer and/or receiver's responsibility to examine the goods upon receipt and to notify first the freight carrier and then LIFEFORM of any damages, overages or shortages. The delivering carrier will not accept responsibility for shortages or damages if signed “clear”. Notification of concealed damage claims must be made to LIFEFORM within 5 days of delivery, along with digital pictures (if applicable). All products and packaging must be available for inspection by the carrier or LIFEFORM. LIFEFORM’s liability ceases after 5 business days and LIFEFORM will not be responsible for concealed damages if shipments are left unopened. LIFEFORM is not responsible for the condition of a product that is stored or installed in an environment where environmental factors, including temperature, humidity or animal/insect infestations are not controlled.
Items purchased through Store/Dealer
If you purchased your product through a retail store/dealer they should be able to help you with any service requests you may have. Please attempt to contact them first as they may be able to help troubleshoot the problem with you or even provide parts or service in person. Please note service costs may apply and would be at the store/dealer’s discretion. If you experience any trouble getting assistance please contact LIFEFORM® Customer Service at 800.661.8568 or email@example.com.
Items purchased directly from LIFEFORM
If you purchased your product directly from LIFEFORM, we encourage you to reach out to our service department if you have questions or concerns regarding your chair. Telephone 800.661.8568 or email firstname.lastname@example.org.
If you would like to make a warranty claim, please complete and submit our online form https://lifeformchairs.com/warranty-claim-form/. Proof of purchase will be requested.
For full Warranty details please go to http://lifeformchairs.com/warranty/.
This policy is exclusively for online purchases made through the authorized LIFEFORM website, and is applicable only to customers residing in Canada.
Fees and Refunds: